You can sell concert tickets online using resale platforms. Leading ticket reselling platforms list your tickets across thousands of websites, increasing the likelihood of a sale. Once someone buys your ticket, all listings are removed to prevent double sales. Here’s how to handle questions from buyers when selling concert tickets:
Research Common Questions
Buyers usually ask questions about ticket availability, condition, price, transfer process, and payment methods. Resale platforms have processes to cater to such questions and needs, but you can research questions before you list and sell concert tickets. Refine your answers to provide clear, concise responses when buyers ask a question. If the question is about ticket availability, tell the buyer how many tickets you have and offer an option to reserve them.
For ticket condition questions, specify whether you have physical or digital tickets and the transfer method. Listing platforms usually handle digital ticket transfers via email. You can also mail a physical ticket or arrange for a local pickup. Once your ticket is purchased, you’ll receive a notification, allowing you to organize local pickups and mailing. Listing platforms also let you contact and communicate with buyers for seamless ticket purchases and transfers.
Provide Ticket Details
Listing tickets online requires detailed descriptions of the event, ticket, venue, dates, seating locations, and other information. Use the listing platform’s pricing tools to set your price based on the current market value. Provide room for price negotiations and make special offers if possible. Price negotiations allow you to make better offers than competitors to secure a purchase. If you’re selling multiple tickets, offer discounts.
Provide details about the transfer process to help buyers know how they’ll receive the tickets. Scan and upload your tickets to the resale platform for quick, efficient email transfers. Use the ticket uploading and listing forms from the resale platform to provide necessary details about the concert, ticket, and prices. Recommend the payment methods supported by the resale platform or one that is convenient for you.
Refer Buyers to Resellers
If you’re selling your tickets with a reseller, you can refer buyers to the listing platform to handle inquiries. Listing platforms free you from the responsibility of handling buyer questions because they offer round-the-clock support. When buyers find your ticket, they can review the details and contact the reseller for more information. Provide all requested details when uploading and listing your ticket to give the reseller enough information to handle inquiries.
Listing platforms can handle questions about ticket authenticity, refund policies, and disputes between buyers and sellers. Refer the buyer to the reseller’s support team for questions about digital ticket returns and refunds. You can also provide details about ticket sources, proof of purchase, and legitimate owners. Buyers purchase tickets from the resale platform, so liaise with the reseller and answer all questions they ask to reduce buyer interactions.
Specify Contact Hours
Ticket resale platforms allow you to communicate with buyers directly, especially when transferring physical tickets via mail, email, and local pickups. Direct communication with buyers allows you to clear any concerns, answer inquiries, and provide real-time updates. You can also arrange payment, pickups, and returns. Specify the hours you’re available for questions for easy communication.
Once your concert ticket is sold, the listing platform will provide buyer contact details for direct communications. Some listing websites have on-site communication options, so you can share information with the buyer without leaving the platform. Be clear, honest, and timely with your responses to build confidence and minimize confusion.
Sell Concert Tickets Today
Listing platforms handle all buyer questions to streamline the resale process. You can communicate with the buyer, but everything is managed from the platform to simplify the process. Contact a listing platform today to sell concert tickets at your convenience.
