(Customer Support, lead generation, e-commerce automation)
Table of Contents
Introduction: The purpose of AI chatbots at the market
1. How AI chatbots are better for customer support than Humans?
- How to Use BotSailor for Customer Support
- Creating a WhatsApp bot for customer support
- Testing The chatbot
2. Lead Generation Through Chatbot Automation
- Easy way to Lead Generation through AI Chatbots
- Lead Generation using BotSailor AI chatbot
- Creating the whatsapp flow
- Sending the whatsapp flow to the customer
3. Ecommerce Automation with AI Chatbots
- Automotive Sales for Ecommerce Businesses
- How to Use BotSailor for Ecommerce Automation
- Implementing the Woocommerce into BotSailor
- Testing the chatbot
4. Why Choose BotSailor for AI Chatbot Solutions
- Using BotSailor for Customer Support, Lead Generation, and ecommerce chatbot automation.
Conclusion
AI chatbots & Current Business Trends
AI chatbot is known as a cornerstone of business success in today’s fast-paced digital era. They are no longer limited to basic query handling; modern chatbots automate workflows, generate leads, and improve customer service while reducing costs and offering 24/7 support.
In today’s age, chatbots are evolving and now they work with AI, which is called AI chatbot. These chatbots are the reason behind the success of today’s businesses. They don’t need to manage each & every task manually anymore or do not need actual humans handling everything behind the scenes. These chatbots do automated workflows, generate leads and give customer support tirelessly while reducing the cost.
How do AI chatbots deliver better customer service than humans?
AI chatbot is the best tool for customer service because it can provide 27/7 constant support. it responds immediately, reducing the wait time to almost zero. It can provide multilingual support and can reach a wider customer base. It can handle complex tasks as well such as order management, inventory management & so on. The key features include personalized conversations with trained AI chatbots, where customer data is stored by the bot, and to make a stronger connection with customers. Knowledge-based AI chatbots can provide accurate and up-to-date information from company FAQs or databases. The chatbots can give support on multi-channel popular platforms such as Facebook, instagram, WhatsApp and telegram, some AI chat bot building platforms have the option to implement chatbot into websites also. These chatbots are invaluable assets for transforming customer service.
Now let’s discuss how BotSailor, an AI chatbot building platform, can be used as a customer support agent for a company on business.
How to Use BotSailor for Customer Support
BotSailor simplifies customer support with its intuitive platform, let’s see how to implement a simple chatbot for answering customer queries..
Creating a WhatsApp bot for customer support
Let’s explore how to implement a simple chatbot. To begin, first log in BotSailor and connect your WhatsApp number. Next, navigate to the WhatsApp section, and from there, go to the Bot Manager.
Now, to create a new chatbot, click on Create, and the Flow Builder will open.
The Flow Builder is like a canvas where you can design your desired chatbot flow and define how the chatbot will respond to customer queries. Now set a trigger word to trigger the chatbot. For Instance, we added, “Hi, Hello, Hi there’, as a keyword & set it to string match so the bot triggers with any of the keywords. After that I added the AI reply with the bot & provided the necessary prompts for further details.
After setting the bot we have to save the bot flow and send messages on the WhatsApp number. Now let’s test the AI Chatbot.
Testing The Chatbot
This is how Botsailor’s AI chatbot can be used to give customer support 24/7 without any distortion or stoppage. Simple & easy, isn’t it?
Learn in detail BotSailors Live Chat Automation for Customer Support
Lead Generation Using AI Chatbot Automation
Chatbot proved to be handy for collecting leads than the other conventional method. It can automate the process of collecting customer information more quickly and efficiently. Besides the social media chatbots, Website chatbots can collect data within the conversations of the website visitors. However, In WhatsApp business scenario chatbots can prompt to share essential details or customers such as their name, phone number, email address, and other information and save them inside of a system field variable securely for later use, which can be helpful for businesses to follow up with leads efficiently & quickly. It filters data by asking pre-set qualifying questions, which can maintain the high quality prospects that are passed to the sales team. Besides, 24/7 availability can ensure no potential lead is missed, making the lead generation process more effective. In this case, BotSailor can be used to automate the process of generating lead collection data and save it for future use cases. Let’s see how we can use the BotSailor for this purpose.
How to Use BotSailor for Lead Generation
Lead generation mainly starts with collecting the lead data from the customer. BotSailor has an amazing feature that allows data to be collected for lead generation purposes. Which is the ability to send whatsapp flows form to the customer and store that data in BotSailor’s subscriber manager for later use. In just take two step –
Creating a WhatsApp Flow
1. For lead generation in BotSailor it is a simple and effective way to collect user information like name, phone number, email, and address etc. 
Let’s create a WhatsApp flow for an example or real world use case, and see how it can be sent to the customer to collect data for lead generation.
First, go to the “Bot manager” and from there we have to go to the Whatsapp Flow and click the create button then this form creation screen will be open. Here we have to create the whatsapp flows form.
In the WhatsApp flow builder, use the left panel to drag and drop the element.
The header element is used to show the flow name on WhatsApp and below that there are several text fields & formats to collect the user data. Craft the form as you need & press the submit button to submit the data. Save the flow & you are all done.
Let’s add the WhatsApp flows inside a chatbot and send it to the customer. Simply go to the bot manager & create a new bot and set trigger words as desired. In the next reply, drag & drop the “whatsapp Flow” element, select your flow and save the chatbot.
Now let’s see the chatbot in use.
Sending the WhatsApp flow to the customer
As you can see after the customer sends a message, the form appears. The whatsapp flow can also be sent directly from the live chat section.
The customer data gathered from WhatsApp Flows Form can also be sent to other systems such as Zapier, Hubspot, Pabbly & so on through BotSailor’s Webhook Workflow. Truly handy, isn’t it?
You can learn more about WhatsApp Flows Form In BotSailor
Ecommerce Automation with AI Chatbots
AI chatbots are changing the ecommerce business by addressing key challenges like payment process, sending order notifications to customers, processing Cash On Delivery orders & so on.
AI chatbots help reduce abandoned carts by sending reminders to potential customers, and offering personalized discounts through broadcasts or sequence campaigns, encouraging sales completion. Chatbots can handle tracking, returns, and cancellations, which is convenient for both businesses & customers. Additionally, AI chatbots boost sales through intelligent interactions and provide real-time help by guiding customers through the website and answer product-related queries.
During the buying process of a customer, It can also suggest complementary items to increase average order value. Chatbots can be used to collect feedback and take valuable customer reviews and suggestions that can be used to improve the quality of the service.
BotSailor covers all those features that are needed to manage and automate your woo-commerce or Shopify store or even if you want a full-fledged e-commerce store within WhatsApp. Let’s discuss how businesses can use BotSailor’s chatbot to do these tasks.
How to Use BotSailor for E-commerce Automation
Businesses can integrate WooCommerce with WhatsApp with just a few easy steps. Such as-
Open the Bot Manager from the BotSailor dashboard, and navigate to the integrations section. Choose “E-commerce” and select WooCommerce or Shopify.
Implementing the Woocommerce into BotSailor
Enter your woo-commerce store URL and necessary API key from the WordPress dashboard under WooCommerce settings > REST API > Add key.
Give the read right permission when generating the key. Then copy and paste the code to the BotSailor and click the save button.
Now in the second step, Let’s make a message template and map variable that will contain order data.
In the third step, create a Woocommerce automation, click the button below named WC/Shopify automation and create an automation campaign. We have to give a name to the campaign and select a template that will be sent after a customer purchases a product using the COD method.
Save the automation and you are all set.
Now whenever a customer orders something using the COD method they will receive a confirmation message to either confirm the order or cancel it.
Testing the ChatBot
This is how you can automatically send messages to conform the order-related information for a woo-commerce or the Shopify store.
To read more about How you can automate the order notification for your e-commerce store.
Why does a Startup Business need BotSailor for AI Chatbot Solutions?
BotSailor has all the features to make the best chatbot for Customer Support, Lead Generation, and e-commerce automation. Its starting price is just $6.99 which is much less than other chatbot-building platforms like Manychat or Wati. BotSailor is considered as the most affordable solution out there in the market & with the most feature-rich interface. BotSailor is a complete chatbot marketing & customer support solution for all kinds of businesses, starting from medium to large enterprises, startups & entrepreneurs.
The visual drag and drop, no code chatbot flow builder even makes it easier for everyone from nontechnical background.
Conclusion:
No matter your business size—whether you’re an individual, startup, or enterprise—BotSailor is the ultimate AI chatbot solution for marketing, automation, and customer support. Stay ahead of the competition by saving time, reducing costs, and boosting conversions. Start your free trial today and transform your business by automating customer support, lead generation, and e-commerce operations. Don’t miss out on improving efficiency and increasing your revenue—get started now & use BotSailor for free!
You may also read: User Experience Consulting is Essential for Business Growth
